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Senate Bill 0390

Senate Bill 0390

ARCHIVE (2010)

Latest Information


Airline consumer advocate. Establishes the office of the airline consumer advocate (office) in the attorney general's office. Requires the office beginning January 1, 2011, to: (1) investigate certain alleged or suspected violations or acts by air carriers; (2) assist consumers in resolving disputes with air carriers; (3) identify problems encountered by consumers in dealing with air carriers; (4) report annually to the legislative council on the office's activities; and (5) establish a toll free telephone number, a mailing address, and a web site to receive complaints and questions from consumers. Provides that if the office determines that an air carrier has committed a specified violation or act, the office shall attempt to reach a settlement with the carrier. Provides that the office may obtain any of the following as part of a settlement agreement: (1) Compensation for affected consumers. (2) The reasonable costs of the office's investigation. (3) A civil penalty not exceeding $1,000 for each violation or act. Allows the attorney general to bring an action to: (1) obtain any remedy available under a settlement agreement; (2) enforce a settlement agreement; or (3) collect an unpaid civil penalty. Establishes the airline consumer advocate account within the state general fund to be used for the office's operations. Provides that civil penalties recovered by the office from air carriers shall be deposited in the account. Continuously appropriates money in the account to the office. Requires an air carrier to provide the following whenever passengers have boarded an aircraft and are delayed for more than three hours before takeoff: (1) Electric generation service. (2) Waste removal service. (3) Adequate drinking water, food, and refreshments. Requires an air carrier to provide notice
    Current Status:
    In Committee - first House
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